Maintenance and Repair Division

Roles and Responsibilities

The Maintenance and Repair Division (MRD) provides comprehensive maintenance and repair services and provides timely and effective routine and preventive maintenance and repairs of County buildings in support of the County’s operations. MRD is organized into two teams:

  • The West Team is responsible for 36 County buildings totaling 1,540,700 square feet of County buildings.
  • The East team is responsible for 28 County buildings totaling 1,561,584 square feet of County buildings.

The Maintenance and Repair Division staff utilizes the computerized Work Order system to access all requests. MRD responds to both reactive and proactive services and maintains a customer-focused response. MRD focuses on providing excellent customer service and the MRD staff interacts with the customer to ensure that the customer is totally satisfied with the service performed. 

The Maintenance and Repair Division’s goal is to be proactive and implement preventive and predictive maintenance procedures so that the division can self-identify many maintenance issues long before a repair is needed. This goal comes from our staff’s awareness and determination to excel. Still, the County will experience unexpected facility-related issues and our customers rely on us to provide prompt service appropriate to the impact of the issue.

All maintenance requests can be submitted electronically at any time through Facilities Work Order system on the Travis Central intranet or reported to the MRD Dispatcher at extension 4-9500. Attached is a user manual outlining the steps needed to enter a FMD work order.

The Maintenance and Repair Division hires competent and knowledgeable building maintenance technicians who are trained to the highest standards and are provided the resources necessary to deal with the maintenance demands and situations that arise in the building maintenance arena.

Every technician is expected to achieve a high level of training and certification for his area of expertise.

  • Electricians, from journeyman to master level, are licensed by the Texas Department of Licensing and Regulation (TDLR).
  • Master plumber is licensed by the Texas State Board of Plumbing Examiners (TSBPE).
  • Maintenance technicians certified in backflow prevention through the Texas Commission on Environmental Quality (TCEQ).
  • Heating, ventilation, air-conditioning and refrigeration (HVACR) technicians receive certifications from the Environmental Protection Agency (EPA).

Services

MRD range of services includes, but not limited to:

Structural Maintenance

  • Building foundations
  • Buildings walls
  • Building enclosures
  • Exterior windows and doors
  • All types of building roofs
  • All Interiors of building walls, ceilings, and doors

Mechanical Maintenance

  • All types of air conditioning systems DX units, rooftops units, air handlers units, chillers
  • Cooling towers
  • Pumps
  • Air compressors
  • Hydraulic powers systems
  • Heating and ventilation systems
  • Water sources heat pumps
  • Elevators including inspection
  • Escalators including inspection
  • Air filters replacement

Electrical/Electronic Maintenance

  • All types of lighting systems
  • Motors and generators
  • Emergency power systems
  • Direct digital controls
  • Building automation systems
  • Instrumentation
  • Wiring conduits and junction boxes
  • Batteries

Power Plant Maintenance

  • Boiler
  • Generators
  • Power plants support equipment
    • Air heaters and economizers
    • Deaerators
    • Condensers
    • Water treatments
    • Piping valves

Plumbing Maintenance

  • Water piping and fixtures
  • Backflow preventers
  • Water fountains
  • Water hammer arrestors
  • Water heaters
  • Water softeners
  • Wastewater pipes
  • Roof drainage piping

Fire-Life-Safety Systems Maintenance

  • Fire sprinkler systems wet and dry
  • Fire extinguishers
  • Fire pumps and piping
  • Fire alarms including monitoring and inspections

Carpentry and Painting Maintenance

  • Carpentry: doors, frames, and sheetrock
  • Painting: Exterior and Interior
  • Minor remodeling

Others

  • Waste management
  • Asbestos
  • Pest control
  • Cafeteria services management
  • Vending machines service management

Proactive maintenance (preventive and predictive)

The Maintenance and Repair Division contract out with the private sectors under service contracts systems to supplement the experience of the MRD staff to complete the scheduled work orders on time.

The Maintenance and Repair Division responds to customer requests after business hours and on holidays using the On Call and Call Back Program. Every technician in the FSS shop is expected to achieve a minimum Level 2 of specialized training and certification from the National Institute for Certification in Engineering Technologies (NICET) as a condition of employment. Beyond gaining knowledge, earning certification brings a code of ethics that underscores the importance of why they do what they do. Ultimately, fire safety systems that work properly conserve the university's assets, including its greatest asset, its people.

MRD is available to respond to all customer requests at all facilities around the clock, all year long. To reach MRD staff after hours, please calls 512-297-8891, or call Travis County Security at (512) 854-5188 and they will reach MRD Staff.