While natural gas is naturally colorless and odorless, the utility has added an odorant, which has a strong sulfur aroma, to warn you if a gas leak is present.

• If you smell a “rotten egg” or pungent odor in or around the facility where you are working, this odor may be the result of a natural gas leak.
• If you hear a hissing noise around a gas meter, around appliances or if your appliances fail to ignite, you may have a natural gas leak.  If you see unexplained dead vegetation or bubbling puddles of water in or around the grounds or near the gas meter outside, you may have a gas leak.

If You Suspect a Natural Gas Leak

• Leave the building immediately and go to a safe location.
• Do not try to locate the source of the leak.
• Do not do anything that could cause a spark and ignite the gas.
  • Do not use electrical devices, such as light switches, telephones.
  • Do not use an open flame, matches or lighters.
  • Do not start vehicles parked in the area.
• Do not try to shut off any natural gas valves.

• From a safe location, call:
• 9-1-1 for Austin Fire Department.
• FMD Work Order Desk at 854-9500

• Remain clear of the area of the possible leak until the fire department arrives.
• The fire department will determine if it is safe to reenter a building.

Do not re-enter the building or return to the area until cleared to do so.